08-07-2024 12:55 PM
Hi, I got an email and a text saying that my account has been put on hold because of an unresolved payment issue, but everything looks in order on my account. There is a payment card, I am subscribed, and the payment has been taken. What action is need by me??
08-07-2024 01:00 PM
Hi @Jay_13
Just ignore it. It was a mass email that the system sent out. Just another glitch in the system.
08-07-2024 12:58 PM
08-07-2024 12:55 PM
hi @Jay_13
since your PM services have no problem , please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers
if you are concern, you can also submit ticket with support agent:
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437