credit card update
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12-05-2023
07:19 AM
- last edited on
12-05-2023
07:25 PM
by
computergeek541
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12-05-2023 10:08 AM
Do as the others have suggested, but be prepared to wait. It seems to be taking days for any response from @CS_Agent to get back to you. At least they are in my case and I have absolutely no working cell service (can't receive anything or call, text, data) still not response since Sunday afternoon and 6 messages now.
I can verify I also paid too and my number seems to have ported fine, so its all very frustrating right now.
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12-05-2023 10:03 AM
@benz4 Here how
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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12-05-2023 10:03 AM
HI @benz4
you can submit ticket with CS agent here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and check Community inbox for agent's reply. They usually reply in an hour or two
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12-05-2023 10:01 AM
How do I set up ticket for an agent to respond to?
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12-05-2023 07:20 AM - edited 12-05-2023 07:25 AM
@benz4 You can do it in your account
Update credit card info
In your my account go payment tab >manage subscription >manage payment method or use this link
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription
if you cannot log in you can use this direct link to support to submit ticket
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
![](/skins/images/813D49D689E0D681E39391EAB60FD666/responsive_peak/images/icon_anonymous_message.png)