contact anyone

[BryanBaker]

I am currently paying for an account on PUBLIC for my daughter who is a serious drug addict.  I believe she lost her phone and someone stole her simm card.  Is there any way I can find out if she is still using this account?  Her phone number is:  xxxxxxxxxxxx and when I call it I get her voice and the ability to leave a message.     She NEVER replies and that is why I suspect she no longer has the phone.     I do NOT know her E-Mail address, password or contact information      If she is still using this PUBLIC account I will be happy to continue paying the monthly charge but if she is not using this account I would like to know how to cancel it.

Thanks in advance.    

edited by computergeek541: phone number removed

[softech]

@BryanBaker   glad the account issue is resolved.  

Hope all safe with your daughter and you can get a hold of her soon 

[Zyl]

Are you able to get in touch with your daughter by emailing her, skyping her or just through the good old fashion of talking to her face to face to verify if she's still using her phone?  You can also check the usage data on your account to see if you recognize some of the phone numbers on there.  Assuming you are familiar with your daughter's acquaintances, if these phone numbers do not look familiar to you at all, then your suspicion might be right.

Good luck!  Hope everything is alright and this is just you worrying for nothing.  

[BryanBaker]

It turns out that the account is mine.  I opened a ticket and had the account closed.  Also, they ticket person did say that the account had not been used for at least two monhs or so.  Thanks for all the attention everyone gave to my problem.

[BryanBaker]

Thank you for your input.  I have contacted a service agent and because the account is mine she was able to cancel the account.

[pkaraa]

Out of verification steps requirements, PIN number on the account for verification is probably the most difficult part.

If OP knows that then it is an easy process, else its on support agent's discretion no how far the rules can be stretched to help.

[0PX9O4]

@BryanBaker 

My thoughts will be with you and your daughter, hope it all turns out well. Please let us know when you hear back from PM's Customer Service and consider this matter resolved.

[HALIMACS]

@BryanBaker 

This is a very touchy situation.

It begs a few questions that I've never really gotten firm/reliable answer to relating to "who owns" a Public Mobile account, namely:

1. Is it the e-mail address owner.   Sure, while this is the account username, it can be anyone's e-mail address (and in fact, could even be an invalid e-mail address).   
2. Is it the owner of the device and PM SIM card  -OR-  the user of the device and PM SIM card?
3. Is it the holder of the credit card who has routinely paid for the services through auto-payment?
4. Is it the person named as the customer of record on the activation?   This, too, could be a real person or anything anyone decides to call themselves (Mickey Mouse?) on their account information.

I'd be inclined to think that most businesses consider the entity PAYING FOR a service to be the more 'valued' resource vs the user of a product or service.   Without the source of the funding, there is NO continued business association to provide a service.

Regardless of the above, unless you can verify certain account information details, Public Mobile will not enable you to get self-serve access to remove any credit card associated with the service.

I, personally, like @Anonymous idea to temporarily suspend the credit card the day prior to renewal.   If you don't want to do this, you could simply send a message to Public Mobile Customer Support Agents formally requesting them remove the associated payment card, and if they don't, dispute the charges with your credit card supplier and this will eventually end up with PM removing the credit card.

I wish you the best of luck and empathize with your situation.

[computergeek541]

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@Meow wrote:

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How is he to do that if he cannot access daugter's account?

Unless he cancels his credit card if that card is registered with PM and with autopay.

Really troubling issue... OP can try to talk with CSA and present his case. CSA might be able to do something - remove CC from daughter's account. Maybe...

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As to whether information can be given about about the usage of the service, a parent of a minor would be a slightly different situation, but if the person is 18 or older, a CSA wouldn't be able to disccuss that  as it would be a severe security/privacy breach.   I do understand that you're speaking specifically about the OP's credit card.

[darlicious]

@BryanBaker 

Before you suspend payment via @Anonymous 's method try sending a text message offering an undisclosed reward for the return of the phone, the sim card and/or info on your daughters well being and see if that turns up anything for you.

I sent you a private message. Feel free to reply or not.

@Meow

A temporary hold on your credit card for 12 to 24 hours during renewal effectively suspends the account for non payment.

[Meow]

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@hairbag1 wrote:

@BryanBaker...maybe quit paying it and you'll hear from her real soon.

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How is he to do that if he cannot access daugter's account?

Unless he cancels his credit card if that card is registered with PM and with autopay.

Really troubling issue... OP can try to talk with CSA and present his case. CSA might be able to do something - remove CC from daughter's account. Maybe...

[esjliv · Accepted solution]

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@BryanBaker wrote:

I am currently paying for an account on PUBLIC for my daughter who is a serious drug addict.  I believe she lost her phone and someone stole her simm card.  Is there any way I can find out if she is still using this account?  Her phone number is:  xxxxxxxxxxxx and when I call it I get her voice and the ability to leave a message.     She NEVER replies and that is why I suspect she no longer has the phone.     I do NOT know her E-Mail address, password or contact information      If she is still using this PUBLIC account I will be happy to continue paying the monthly charge but if she is not using this account I would like to know how to cancel it.

Thanks in advance.    

edited by computergeek541: phone number removed

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@BryanBaker  that sounds like a hard situation.

It depends if you have any ability to verify her account really. Such as credit card on the account, email used to register the account, name on the account, account PIN, etc.

I wish you good luck, and hope all turns out well for your daughter.

EDIT: methods to contact Public Mobile Customer Support via ticketing process: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

[Anonymous]

 @BryanBaker : Call 18554public and enter the number and you'll get a due date. Then from the day before that to the next day put your payment card on a temporary hold and the account will suspend.

[hTideGnow]

@BryanBaker , Since you are paying for it, maybe you can open a ticket with PM try to update the My Account logon credentials.  However, since you don't have the phone with you, I am not 100% sure if they need to send a text to the phone for authentication.

You can try to open ticket with PM but I am not sure they will reset the credentials for you.

In the worst case, stop the payment from the credit card 

[Anonymous]

@BryanBaker 

maybe you can waiting for one day to that perosn found it to be in charger that deavice,

Lost or Stolen Phone (publicmobile.ca)

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account number, 
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[computergeek541]

@BryanBaker 

Public Mobile cannot provide information about someone else's account.

[hairbag1]

@BryanBaker...maybe quit paying it and you'll hear from her real soon.