Receipts beyond 12 months

[Melodysalib]

I would like to have my receipts from April 2023 until present. I can only access my receipts since November 2023. 

They say I should contact an agent if I would like to go back further. I am always either sent to this community posts or an AI who is not able to assist. 

[hTideGnow]

hi @Melodysalib 

yes , they Account login has problem tonight so you cannot use Chatbot 

Since you now messaged them, you now need to check community inbox for response from support. You can check the message here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Melodysalib]

I just sent them a direct message using the link you provided. Thanks. 

[Melodysalib]

I cannot open a ticket. I receive a message that says unauthorized. 

[hTideGnow · Accepted solution]

hi @Melodysalib 

you will need support to prepare that for you 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Meow]

Open a ticket through chatbot. Type 'ticket' and follow prompts until you get a link to open a ticket.