cancelling and refund

[Confuzed]

after a day of no sms not being able to text send or receive, and 24hrs no response from an agent

my next step is to switch providers, hoiwever I just renewed for 3 months, will PM refund me?

[Confuzed]

Phil_Adelphus  

yes been on just over a  month,  recently switched to the 90 day subscription, (text stopped working first day, Friday)  Ive tried everything, clear cache, reset network, removed sim, and tried in a different phone,

have two tickets in now for past 24 hrs for an agent, no reply.

[hTideGnow]

hi  @OlivierR , the porting team number is for port in , not port out

hi @Confuzed  you are porting out?  you need to submit ticket with PM support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Phil_Adelphus]

@Confuzed   So you just renewed and therefore I assume you've been on PM for a while and suddenly texting just stopped working?  Does everything else work, voice calls (in and out?), data?  Iphone or Android?

[OlivierR · Accepted solution]

You can try to contact them by sending a private message

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

[Confuzed]

thank you, I need a working phone for Monday, looks like a new provider is best

[Brianna182]

It's prepaid, so technically they don't have to but if you just signed up they may. If you've already contacted customer service all you can do now is wait, since that's who you need to ask.