can't log in to my account to change my payment method (credit card)

[dominic11]

I want to substitute another Credit Card for payment but can't log into my account

[dominic11]

sorry for the late answer. I was lucky (?)  after many....many... frustrating tries and renewed my autopay with a new MasterCard. ! Now I will NOT contact PM until I have accumulated enough rewards points to pay for a monthly fee. This is what is so frustrating about PM customer service....you take for ever to sign in...! I honestly stay with them (over 3 years now) only  because the price is very low and I need a PHONE to carry on outings only for safety and staying connected. When needed, I have a computer at home.

[BKNS27 · Accepted solution]

@dominic11 

Just wondering if you created a Eversafe ID before login to your account?

If not, click on Sign Up and create one so you can access your account.

 

[Chalupa_Batman]

When you say you can't log into your account, what part are you stuck at? Have you by chance tried changing the credit card via the phone app?

[hTideGnow]

HI @dominic11 

if it is  a security code problem, click "Didn't receive code?" and there is a Send email option, choose that

And try using Incognit/Private/Secret mode on your browser to login

If still cannot get into My Account, please submit ticket with CS agent:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@dominic11  You can get support to help you gain access and update credit card info 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437