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[yx1997]

my previous provider is fido

I have changed to public mobile

but I called Fido, the customer service says I am still with them, I still need to pay for the bill, I am very confused, I need help

[walker1]

@yx1997 

 I sent it to your community mailbox.

[softech]

>what is the number

@yx1997 I sent you the number

  Check your inbox 

[yx1997]

I don't know I am or not 

how to check for it 

[yx1997]

what is the number 

[Handy1]

If your ported your number successfully the you no longer with Fido , however Fido unlike pm is post paid and not prepaid as pm is .. so depending when you bill cycle ended when you ported to pm . There could be one finale residual of bill for Fido that you would have to pay . But won’t be charged any further from there 

[Yummy]

Did you port your number from Fido to PM?

If not, you are still their customers until you either port number to PM or cancel Fido account.

[softech]

@yx1997 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. Did you get the text and did you reply??

Are you receiving incoming calls on your PM sim ?  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[walker1]

@yx1997 

I'll send you a phone number to call to get that sorted out.