You don't have TALK feature??? what??

[Sarlye]

I have a simple plan, unlimited talk and today when I try to make a call.. an announcement over my phone says.. "Hi Public Mobile here, sorry Talk is not included in your current plan.. "

I have the $25 unlimited Canada Talk Wide /text plan.. whats going on? I live on my phone for my consulting work.. so this is a shock to me... HELP!!!!

[BEER]

This happens to me and others on a regular basis. I now have accepted this annoying fact and when it happens I just restart my phone and then  make the call.

I'm wondering if this problem is unique to only PM or perhaps also to other carriers . 

[elstewart]

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@hairbag1 wrote:

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@Sarlye wrote:

I have a simple plan, unlimited talk and today when I try to make a call.. an announcement over my phone says.. "Hi Public Mobile here, sorry Talk is not included in your current plan.. "

I have the $25 unlimited Canada Talk Wide /text plan.. whats going on? I live on my phone for my consulting work.. so this is a shock to me... HELP!!!!

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As long as you plan is active...just hang up and redial your number. I've had the same thing happen to me and after 2 or 3 attempts...the call will go through and the problem doesn't happen that often.

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Is this a known issue? This definitely seems like a big issue if you're experiencing this more than once! Do you know if anyone else is experiencing this as well?

I haven't had an issue with calling yet, but I don't call very often. So who knowsss

[darlicious]

@Sarlye  Thanks for the update. Occasionally you may experience a connectivity problem. Your phone just doesn't act the way it's supposed too....always try rebooting your first. You ca also turn airplane mode on for a few minutes and off again. This will often fix these kind of issues. Accept a solution for the person who helped best.

[zblackma]

Thanks. 

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@Sarlye wrote:

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@zblackma wrote:

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@Sarlye wrote:

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@zblackma wrote:

How was this problem resolved?

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@zblackma I turned off my phone and turn it back on, then I just keep calling the number I was trying to conference, call my second phone until it got thru then call my conference number again.. 

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Did you contact PM to ask about what happened? Would be interested in what they thought the problem was. 

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@zblackma I contacted one of the moderators, he checked my account and everything is fine and told me to restart my phone. He seems to think it was a network problem and not my SIM. He did a reset and all seems to be working fine now. 🙂

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[Nezgar]

If it was a teleconference, make sure the number format is valid, or you will get that falure message, for example:

• 8665551212 - OK
• 18665551212 - OK
• 018665551212 - Will not work'

Or if you are dialing the conference call with an extension using a link, your phone might be incorrectly separating the password from the phone number:

18665551212 x 123456# - it may be trying to dial it all together like this: 18665551212123456# in which case it will fail.

Usually separating the password from the phone number using a comma, p (2 second pause), or w (wait until user action) will work.

[andrewdasselaar]

I am experiencing the same problem as OP at the moment. Have plan with unlimited talk, and there's 52 dollars credit left in my account. I will also contact PM moderator to advise them of the issue. 

[Dunkman]

@Sarlye 

Then you probably need to contact moderator for help.

Click on quesiton mark on right lower corner of website.  Type: contact moderator.  Follow prompts to submit ticket to get moderator help.  

[Sarlye · Accepted solution]

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@zblackma wrote:

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@Sarlye wrote:

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@zblackma wrote:

How was this problem resolved?

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@zblackma I turned off my phone and turn it back on, then I just keep calling the number I was trying to conference, call my second phone until it got thru then call my conference number again.. 

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Did you contact PM to ask about what happened? Would be interested in what they thought the problem was. 

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@zblackma I contacted one of the moderators, he checked my account and everything is fine and told me to restart my phone. He seems to think it was a network problem and not my SIM. He did a reset and all seems to be working fine now. 🙂

[Marked solved .......... Luddite]

[zblackma]

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@Sarlye wrote:

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@zblackma wrote:

How was this problem resolved?

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@zblackma I turned off my phone and turn it back on, then I just keep calling the number I was trying to conference, call my second phone until it got thru then call my conference number again.. 

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Did you contact PM to ask about what happened? Would be interested in what they thought the problem was. 

[Sarlye]

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@geopublic wrote:

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@Sarlye Mire than likely your AutoPay renewal failed and your account is suspended. Dial 611 to verify.

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@geopublic My autopay is active and not due until the end of the month.. I checked everythiing before sending out for HELP!!

[Sarlye]

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@zblackma wrote:

How was this problem resolved?

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@zblackma I turned off my phone and turn it back on, then I just keep calling the number I was trying to conference, call my second phone until it got thru then call my conference number again.. 

[zblackma]

How was this problem resolved?

[Sarlye]

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@hairbag1 wrote:

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As long as you plan is active...just hang up and redial your number. I've had the same thing happen to me and after 2 or 3 attempts...the call will go through and the problem doesn't happen that often.

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@hairbag1 I have never had that happened and this morning was super stressful as I had an important teleconference and it took me 20 minutes to get through finally..

[Sarlye]

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@Dunkman wrote:

@Sarlye 

Check your self service account to make sure that your plan is active.  It might be suspended.  Did your plan renew recently?

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@Dunkman I did check it, everything is same.. didn't change anything at all. On Autopay and its not due til end of month.

[hairbag1]

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@Sarlye wrote:

I have a simple plan, unlimited talk and today when I try to make a call.. an announcement over my phone says.. "Hi Public Mobile here, sorry Talk is not included in your current plan.. "

I have the $25 unlimited Canada Talk Wide /text plan.. whats going on? I live on my phone for my consulting work.. so this is a shock to me... HELP!!!!

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As long as you plan is active...just hang up and redial your number. I've had the same thing happen to me and after 2 or 3 attempts...the call will go through and the problem doesn't happen that often.

[geopublic]

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@Sarlye wrote:

I have a simple plan, unlimited talk and today when I try to make a call.. an announcement over my phone says.. "Hi Public Mobile here, sorry Talk is not included in your current plan.. "

I have the $25 unlimited Canada Talk Wide /text plan.. whats going on? I live on my phone for my consulting work.. so this is a shock to me... HELP!!!!

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@Sarlye More than likely your AutoPay renewal failed and your account is suspended. Dial 611 to verify.

[Dunkman]

@Sarlye 

Check your self service account to make sure that your plan is active.  It might be suspended.  Did your plan renew recently?