@Fwecxsteen for your situation, just direct message PM Support here:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
There are three "accounts " used here. 1. the shop account, 2. the service account, 3. the community account.
Without a sim you can't have a service account. You obviously have the other two accounts (1 and 3). They are each in their own world. The community account and service account are related by email address if you want to earn community points. But not the login.