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Wrong phone order

Fwecxsteen
Good Citizen / Bon Citoyen

I ordered the wrong phone today. Is it possible to either cancel the transaction or adjust it so I get the correct phone? 

1 ACCEPTED SOLUTION
13 REPLIES 13

abTest
Mayor / Maire

@Fwecxsteen  - You will need to open a ticket (use the Get help shortcut).  Since it is 'fresh' they might be able to cancel the order.

Fwecxsteen
Good Citizen / Bon Citoyen

Yes, thank you, I tried, but I have to open an account, and I can't seem to be able to open an account. I do not have a phone number currently. 

Fwecxsteen
Good Citizen / Bon Citoyen

In fact, I opened an account (without using a phone number), received a confirmation email, clicked on the link and was directed to a page saying my registration was confirmed, but I still can't log in with these credentials and therefore can't open a ticket.

@Fwecxsteen   for your situation, just direct message PM Support here:

 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

JL9
Mayor / Maire

Yeah a private message would suffice. If you just made it, you can probably cancel it to order the one you want as it takes some time to be processed, but time is of the essence.

Fwecxsteen
Good Citizen / Bon Citoyen

Thank you! I sent a message. And also sent a ticket: it went through this time. Fingers crossed

There are three "accounts " used here. 1. the shop account, 2. the service account, 3. the community account.

Without a sim you can't have a service account. You obviously have the other two accounts (1 and 3). They are each in their own world. The community account and service account are related by email address if you want to earn community points. But not the login.

Fwecxsteen
Good Citizen / Bon Citoyen

Ah, that makes more sense! Thank you for the clarification.