Why was the plan change I approved by text not applied?

[phogan]

 

 

A text from Public Mobile offered 15GB data at 4G speed, effective November 2. I replied YES to the offer. Public Mobile did not change my plan. I cleared my cache and refreshed everything on my account page, but my old plan is still in effect. If I upgrade now, I’ll be paying for an extra month’s worth of data, because there’s no option on the “change plan” page for “I already said YES to this upgrade last month.” Why was the change not made and how can I get 15G for $40 without paying for an extra month?

[dabr]

@phogan    Maybe because your renewal was too close to the date you received the offer to have the change take place on next renewal, so it perhaps give you a chance to change your mind (second thoughts?), in case you accidentally accepted the offer as @kateyyj  did?   

[phogan]

That’s true, seems weird but that’s the way they decided to do it I guess.

[kateyyj]

my phone accidently texted back YES, but I dont want it, so I checked my account and moderator, scheduled changing plan is not there, thank god. I guess you can manually go in to change your plan.

[dust2dust]

@DDM69- I interpret the offer as that they will schedule the plan change. Not change now. I'm not certain of how well the clever trick worked overall but one can certainly check and schedule it oneself.

[DDM69]

It does say December. I wonder why it didn’t change the plan immediately?

[softech]

@phogan   it said on the text that it will updated "on your upcoming December renewal date".  

So are you saying you expecting the new plan now?  No, it is scheduled for next renewal date in December

Login to My Account, go to Plan & payment page, click Change my plan.  You should then see a notice on top telling you that you have a scheduled plan change.  If you see it , Perfect.  It has done what it was supposed to, schedule a plan change for you on your next renewal date

If you don't see that, still no worry, just manually make the plan change for next renewal there

[computergeek541]

---

@will13am wrote:

@phogan , you can always go into the self serve account to change the plan to the $40/15GB promo offer.  To ensure that you do not lose the existing month of service, set the change to take place on the next renewal.  

---

@phogan 

The above would definintely work to get you on the new plan at your next time of renewal. Unfortunately, it would make it so that you would have to wait longer before you're on the new plan.  It's an option if you're not in too much of a hurry and if wouldn't require you to contact a customer support agent.

[will13am]

@phogan , you can always go into the self serve account to change the plan to the $40/15GB promo offer.  To ensure that you do not lose the existing month of service, set the change to take place on the next renewal.  

[computergeek541]

---

@phogan wrote:

A text from Public Mobile offered 15GB data at 4G speed, effective November 2. I replied YES to the offer. Public Mobile did not change my plan. I cleared my cache and refreshed everything on my account page, but my old plan is still in effect. If I upgrade now, I’ll be paying for an extra month’s worth of data, because there’s no option on the “change plan” page for “I already said YES to this upgrade last month.” Why was the change not made and how can I get 15G for $40 without paying for an extra month?

---

This was likely caused by the recent Self Serve website issues. Please open a ticket using the chatbot and ask a customer support agent for help. https://widget.telus.tiia.ai/publicmobile/publicmobile.html