I have 2 phones. Both on the same type of plan. But the newer phone only have LTE while the older phone uses 5G.
edtied by computergeek541: The above tagged username isn't a customer service account (nor anyone else you works at Public Mobile).
Solved! Go to Solution.
One of the phones I "manage" got the 5G update a while ago and suddenly volte worked. The plan is the basic $15 plan. I can select 5G and a 5G indicator shows up on the top bar when I turn on data. But it still only gets 3mbps speed.
have you recently subscribed to one of the PM 5G plans ? Up until last week...just 3G/4G (LTE).
The subscribed to plan is unrelated to the network types being connected to. All plans have access to all availiable networks. The 3G, 4G, and 5G in the plan details are only meant to indicate different speeds but not the network types.
@Momo88 Shouldn’t matter if it’s in 4G /LTE or 5G you will still only get the data speeds your plan is that you pay for …but you should be able to change the cellular data connection on both phone to be the same so long as the newer phone in this case supports 5G … but unless your in a 5G service plan I’d just keep them both in LTE /4G as 5G will drain battery quicker and cause the phone to run warmer