Why is my account disabled everytime I tryto log on.

[ktlntoth]

I want to change my plan and the login always sucks on this site. It always says disabled. Can't it just work? I have no problems with passwords on any other site and if I have to self manage my account it would be great if it worked.

[Anonymous]

Simon not working with you leave it and used that one,

Here’s how to contact customer service by Moderator Team,

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

[ktlntoth]

Simon is useless, and I'm already logged so now it's not accepting my community password either. Do you people not want customers?

[Dunkman]

@ktlntoth 

If the reset password function is not working, you will need to contact moderator to reset password.  Click on the chat icon on the right lower corner of this web page.  Type: self service.  Follow prompts to submit ticket for moderator help.  Expect a few hours response time usually.  Can be much quicker and sometimes even slower.  

[Anonymous]

at public mobile contact customer service they don't have any phone call centre. them only by Private Messages to getting contact customer service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

you Have To Submit a Ticket To Customer Service by Moderator Team,

Here’s how to contact customer service by Moderator Team,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number,
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck

[ktlntoth]

yeah it's still disabled from yesterday so it did not reset in one hour.. If a mod could reset my password that would be great. I don't get why the reset is not enabled when the account is disabled. Wouldn't be an issue if you could call the call centre.

[Meow]

It looks like Internet is becoming more of a headache then helpful tool.

[softech]

@ktlntoth   what do you meant by your account is disabled when you logon?  did it complain password error and not let you logon ?   Did you have to open ticket with Mod when you see this to enable the account?

[Dunkman]

@ktlntoth 

You are correct.  This website can be finicky at times.  Maybe try a different web browser, clear cache or incognito mode.  Even sometimes a different device.  Also, can try again in one hour.