Why can't I access my account..I have been locked out and can't get in because I haven't been in my

[BKNS27]

@Brenda1959 

Can we get more detail?

[hairbag1]

@Brenda1959 

if your account has been Suspended for greater than 90 days...it's been deactivated and you'd need a new sim to start a new account.  You could try dialing 611 with your cell to hear current plan status.

[hTideGnow]

hi @Brenda1959 

did you ever login since PM changed to EverSafe Login ?

and your phone service is working now?

try using Incognito/private/secret mode on your browser to reset password and re-login My Account 

If same, you will need support agent to help.  Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437