4 hours ago
hello,
my billing date is 27th of July, on July 24th I redeemed 15 points for $15.00 Bill Credit, but I did not see the $15.00
credit on my next billing date which is July 27th and a full month bill is charged. Could anybody help ?
Thanks
4 hours ago
If you login to the PM app then go to the Payment tab. There it should show your Estimate Payment Due (with the $15 discount).
Below that it will show the $15 as Available Funds.
4 hours ago
@Adeleben Did you get the confirmation email that you had redeemed the 15 points? Are you sure you clicked/tapped on confirm after redeem? It supposedly takes 24 hours for the redemption to appear in your account so there should have been time since you gave it 3 days. I just redeemed 15 points to test and got the confirmation email within a couple of minutes. If the 15 points didn't get applied but your redemption itself was successful you should still be able to see the $15 in your account.
4 hours ago
@Adeleben Did you not see the $15 credit sitting in available funds in your account when you redeemed it ? Also check your payment history to confirm either or not you actually got the credit . If it’s still wrong . Contact support to investigate using the chat symbol bottom right of screen