Where is my $15.00 credit?

[Adeleben]

hello,

my billing date is 27th of July,  on July 24th I redeemed 15 points for $15.00 Bill Credit, but I did not see the $15.00

credit on my next billing date which is July 27th and a full month bill is charged. Could anybody help ?

Thanks

[Phil_Adelphus]

@computergeek541  @BKNS27  That's not the case.  When 15 points are redeemed for $15 of Public Mobile account available balance, that credit shows up pretty much instantly

I can confirm it doesn't take long.  I redeemed 15 points this morning and it is already showing in available funds.  I redeemed another 15 points a few minutes ago and it too is in available funds already. 

[computergeek541]

---

@BKNS27 wrote:

@Adeleben 

Give it about a few days. The credit doesn’t show it being applied until it is closer to your renewal date.

---

That's not the case.  When 15 points are redeemed for $15 of Public Mobile account available balance, that credit shows up pretty much instantly.

[BKNS27]

@Adeleben 

Give it about a few days. The credit doesn’t show it being applied until it is closer to your renewal date.

[Adeleben]

But my next payment on Aug 27 still shows the full amount charge??

[Phil_Adelphus]

@Adeleben   Perhaps the answer is to redeem the points further ahead of the renewal date and not wait until the last two or three days.  

[Handy1]

@Adeleben  If you still see the $15 credit in you available funds then it will be applied on your next renewal day 

[Adeleben]

I see the $15 credit but it was not applied to the bill charge

[Adeleben]

Yes I saw it but the credit fund did not apply to my bill.

[BKNS27]

@Adeleben 

If you login to the PM app then go to the Payment tab. There it should show your Estimate Payment Due (with the $15 discount).

Below that it will show the $15 as Available Funds.

[Phil_Adelphus]

@Adeleben   Did you get the confirmation email that you had redeemed the 15 points?   Are you sure you clicked/tapped on confirm after redeem?   It supposedly takes 24 hours for the redemption to appear in your account so there should have been time since you gave it 3 days.  I just redeemed 15 points to test and got the confirmation email within a couple of minutes.  If the 15 points didn't get applied but your redemption itself was successful you should still be able to see the $15 in your account.

[Handy1]

@Adeleben  Did you not see the $15 credit sitting in available funds in your account when you redeemed it ? Also check your payment  history to confirm either or not you actually got the credit . If it’s still wrong . Contact support to investigate using the chat symbol bottom right of screen