incorrect esn/meid prevents porting from fizz to public

[instantplaces]

I'm trying to port over from fizz, getting an 'incorrect esn/meid' message

[instantplaces]

Thanks-got it sorted! I was entering an incorrect account number...

[computergeek541]

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@instantplaces wrote:

I'm trying to port over from fizz, getting an 'incorrect esn/meid' message

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Is that based on a text message that Public Mobile sent you informing of that error?  You'll need to use the chatbot to contact a Public Mobile customer support agent.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

As for the ESN/MEID mention in that text message, neither of those codes exist.  It's the IMEI that you'll need to double check (if you are unable to get the Fizz account number).

[hairbag1 · Accepted solution]

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@instantplaces wrote:

I'm trying to port over from fizz, getting an 'incorrect esn/meid' message

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Try entering your old account number instead.