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incorrect esn/meid prevents porting from fizz to public

instantplaces
Great Neighbour / Super Voisin

I'm trying to port over from fizz, getting an 'incorrect esn/meid' message

2 REPLIES 2


@instantplaces wrote:

I'm trying to port over from fizz, getting an 'incorrect esn/meid' message


Is that based on a text message that Public Mobile sent you informing of that error?  You'll need to use the chatbot to contact a Public Mobile customer support agent.  

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

As for the ESN/MEID mention in that text message, neither of those codes exist.  It's the IMEI that you'll need to double check (if you are unable to get the Fizz account number).

hairbag1
Mayor / Maire

@instantplaces wrote:

I'm trying to port over from fizz, getting an 'incorrect esn/meid' message


Try entering your old account number instead.

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