Friday
I'm trying to port over from fizz, getting an 'incorrect esn/meid' message
Solved! Go to Solution.
4 hours ago
Thanks-got it sorted! I was entering an incorrect account number...
Friday
@instantplaces wrote:I'm trying to port over from fizz, getting an 'incorrect esn/meid' message
Is that based on a text message that Public Mobile sent you informing of that error? You'll need to use the chatbot to contact a Public Mobile customer support agent.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
As for the ESN/MEID mention in that text message, neither of those codes exist. It's the IMEI that you'll need to double check (if you are unable to get the Fizz account number).
Friday
@instantplaces wrote:I'm trying to port over from fizz, getting an 'incorrect esn/meid' message
Try entering your old account number instead.