Where can i see second month is free in my account?

[pk2]

Hello,

I just signed up with public mobile from freedom mobile and i would like to know the offer which store gave it to me that my second month is free. I am not able to see anywhere in my account. Can you guys please let me know where can i see this one?

[esjliv]

Hi @pk2 ,

Are you referring to this offer below? Do you meet all the critera?

It does state within "30 business days" you will see a credit in your self serve account, but I would say you will see it before your 30 day renewal.

AUGUST 28, 2020:

FLASH SALE: Get your second month FREE when you activate online

Hey Community, 

Effective immediately until August 31, 2020, 11:59PM ET, we are offering your second month free when you activate on any plan online! This will be applied as an account credit and the offer is available to new customers only. 

How to Get this Offer: 

1. Submit your email address here before August 31, 2020, 11:59PM ET.
2. Receive a confirmation message that the email address you’ve submitted is now eligible for the offer.
3. Activate before September 11, 2020, 11:59PM ET to redeem this offer.

How to Activate:

1. If you still need to purchase a SIM card, click here to order a SIM card online through Public Mobile. Your SIM card will be shipped within 3 to 7 business days. You can also order your SIM card through Amazon, and choose your shipping speed. Alternatively, you can purchase a SIM card by locating a retailer near you. 
2. Visit activate.publicmobile.ca to activate at home on any plan by September 11, 2020, 11:59PM ET.
3. The credit value that you will receive will be equal to the price of the rate plan on which you activated your SIM card. This credit will cover the rate plan cost only. It will not cover additional costs such as Add-Ons.
4. Eligible customers will be credited the 30-day rate plan amount within 30 business days. These credits will count towards your next plan renewal.
5. You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days. All Reward rules, which can be found at publicmobile.ca/rewardrules, apply.  
6. This offer is not stackable with other in-market promotions

To learn more about Public Mobile, click here.

- The Public Mobile Community Team

[Staliger]

@pk2 No need to contact mods now. If you did everything right, you will get a credit for your 2nd month of service within 30 days of joining PM.

[Triguy]

You get a credit within 30 business days.

Eligible customers will be provided the account credit within 30 business days. 

It should be automatically credited as long as you meet the eligibility criteria.

[pk2]

So, no need to contact anyone right?

[gpixel · Accepted solution]

@pk2 you should see it in your account within 30 days 

contact customer support mods if it's getting close to your renewal date and you still haven't received the credit. I also activated 2 accounts on that promo.