Esim issues

[Morgo]

I'm trying to activate my new public mobile account when I try to activate my account, I get a "ESIM NOT INSTALLED MESSAGE", I don't know how to rectify this problem. Need some help to get my account activated.

[Morgo]

I will try all you have suggested and update you afterwards

[eddieO]

@Morgo have you tried restarting your phone, sometimes this can help. Also, did you complete the activation through the Public Mobile app installed on your phone? If you are still stuck you can reach out to a support agent:

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)