Want to port my PM to Lucky

[Khu]

PM has the worst cell reception service in my device. And I live in Halifax. If no cell services come here, what happens when I go to rural areas. So I want to port my PM number to Lucky mobile. Can anyone give a process to do so

[Chalupa_Batman]

Hi @Khu You may wish to do some testing on your phone first as something doesn't seem right if you're having signal issues. I'd suggest downloading an app called OpenSignal. You can test signals in your area including speed tests and signal strength. For me, for example, here in Winnipeg where I am, I tested and both Telus and Bell have 50ms latency. Rogers has 82ms latency. Telus had the faster download and up load speeds too. Doing some research online, it seems Halifax uses Bell Towers for Public Mobile and Virgin Mobile uses the same towers. This means you'd be getting the same signal strength. Resetting your network settings may be an option however do note that this will erase everything from all your saved WiFi spots and passwords. Also, have you tried placing your SIM card into a different phone? Or do you know anyone else on Public Mobile in your area. Invite them over to see what they have signal wise. I have a feeling it's related to your phone or possible your home. 

Another option is to look at purchasing one of these. $129 is pretty cheap IMO.

https://www.amazon.ca/dp/B07QVXVJXC/?coliid=I1V9PK7GVP9UTO&colid=13DA7Z9QINSYX&psc=0&ref_=list_c_wl_...

Out of stock right now but stock seems to be back every weeks. If you have Amazon, set it to let you know when it's back in stock.

[will13am]

@Khu , there must be something else going on with your network connectivity.  Telus does not have cell towers in the Halifax region.  They share tower resources with Bell.  Wherever there is a Bell tower, Telus gear will be on it.  Lucky should have identical coverage to Public Mobile.  As for speed, that can be different as each provider runs on their own gear.  

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=44.709170&lng=-63.665085&zoom=11&type=Road...

[hTideGnow]

hi  @Khu 

main thing you port is to make sure your PM account is active.  Get the account number and give Lucky both the account number and phone number for porting 

But you have any friends using Lucky with no problem? As @softech said, Lucky and PM use the same network.  And what phone you have? Maybe a phone compatible issue

[Handy1]

@Khu  I’m in Halifax too no issues at all I can go to pugwash or pictou  and it still works fine . What plan are you on and what’s your net work settings on ? Can you test the sim in another  device to try . 

[softech]

@Khu 

Lucky won't help you much. PM and Lucky use the same Bell/Telus network. If network is an issue, you should check Rogers instead 

To port out, you start the process from your new provider

But first, make sure your PM account is currently active and you can receive text without problem.  Login to My Account and get the account number from Profile page https://myaccount.publicmobile.ca/en/account/my-profile

While you are at My account, you might want to also disable Pre-Authorized payment just in case.  

Go to Payment page, click Manage Subscription, then turn "Subscribed" to off

Now activate your new line with your new provider and request to port a number. Provide them PM's account number as the porting information

this is critical:  Then still have your PM sim card in the phone, wait for PM to send you a text to confirm your porting request.  You need to reply YES within 90 mins

After you replied yes, you can put your new sim card in the phone and wait until you get incoming calls.  Once you are getting incoming calls, porting is completed.  Your PM account will also be closed at this stage (you will no longer be able to login to PM My Account after)

[JRod · Accepted solution]

@Khu 

If you are porting to Lucky, they are the ones that have to start the porting process. You will have to provide them with the phone number and PM account number associated with it. Just remember to leave your Public Mobile sim in your phone and account active so you can respond to a text authorizing the port to take place. Once you lose your service on the PM sim is your sign that the port has been completed. 

Best of luck with your new provider.