Cannot reset account password or email

[Didi12345]

Hello, 

I’m having a lot of trouble reseting my evergreen password and/email. I tried everything and it just says “login failure”. At this point i just need to speak to someone because I recently updated my plan and now im being charged twice ( new plan price and old plan price simultaneously). How can i reach a human agent to reset my password and cancel my old plan ( and get my refund!!!). Please help, i dont know what to do. 

[will13am]

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@Didi12345 wrote:

I did.. 😞

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I have noticed that on android phones (and possible iPhones), the Public Mobile app uses the default browser for support.  I think clearing the browser cache and app data would be needed.

[Didi12345]

I did.. 😞

[Chalupa_Batman]

@Didi12345 Have you tried resetting it using the app on your phone? If you haven't downloaded the PM app, give that a try. I find the website tends to have cache issues causing problems a lot.

[Handy1]

@Didi12345  Yes after you submit the ticket by sending a message , they should reply back with in the hour . Just keep n eye on your community in box for their response  or use this direct link to it 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Didi12345]

Thank you! Will they reach back to me eventually? 

[Handy1]

@Didi12345 sorry no live support but you can message support ,  Please submit ticket with support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437