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03-25-2019 08:32 PM - edited 01-05-2022 03:56 AM
Walmart said my activation didn't go through and didn't give me my sim acrd
Solved! Go to Solution.
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04-02-2019 06:13 AM
After receiving a message from Public, I returned to the store and all was sorted.
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03-25-2019 09:22 PM
@Maggie13 With your PM SIM installed can you:
a) make and/or receive calls, or
b) make and/or receive texts, or
c) use cellular data.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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03-25-2019 09:07 PM
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03-25-2019 09:01 PM
They didn't refuse service, they said that the account set up didn't work on the Public side. Now I have received a new customer survey from Public? There is no customer service and now I don't think I want the service
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03-25-2019 08:46 PM
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03-25-2019 08:46 PM
@Maggie13 wrote:Walmart said my activation didn't go through and didn't give me my sim acrd
Fleet footed @Maggie13,
As @Lieux mentioned in the othe thread, if Public Mobile sent you a message, the SIM card is likely already in the phone.
Did you port in a number from another carrier?
Was it a Koodo prepaid line?
Have you logged into your self-serve account ? It's different than this community forum account.
What does the Account Status say?
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03-25-2019 08:35 PM
@Maggie13 wrote:Walmart said my activation didn't go through and didn't give me my sim acrd
You have another thread with the same problem.. it would be easier if you stay in only one thread
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03-25-2019 08:35 PM
@Maggie13 - I am guessing (hoping) that you did not pay for it...
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03-25-2019 08:34 PM
@Maggie13 wrote:I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?
What plan did you activate in-store?
Can you try making a call?
Did you port in a number from another carrier?
As @Lieux said, the SIM is probably in the phone if Public Mobile was able to send you a text message.
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03-25-2019 08:31 PM
@Maggie13 wrote:I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?
If you received a text... perhaps the representative has already put your SIM card in your phone????
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03-25-2019 08:30 PM - edited 03-25-2019 08:30 PM
@Maggie13 wrote:I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?
You can message a moderator for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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03-25-2019 08:25 PM
I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?
