Walmart said my activation didn't go through and didn't give me my sim card

[Maggie13]

Walmart said my activation didn't go through and didn't give me my sim acrd

[Maggie13]

After receiving a message from Public, I returned to the store and all was sorted.

[Luddite]

@Maggie13 With your PM SIM installed can you:

a) make and/or receive calls, or

b) make and/or receive texts, or

c) use cellular data.

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[Alex888]

@Maggie13 If Walmart didn't give you your SIM card then the first thing you will need to do is go back there and get it, you won't get service without the SIM card.

[Maggie13]

They didn't  refuse service, they said that the account set up didn't work on the Public side. Now I have received a new customer survey from Public? There is no customer service and now I don't think I want the service

[Alex888]

@Maggie13 Try buying a SIM card at London Drugs, Wow Mobile, or K Mobile, and you can register online. Until March 31st if you sign up online and use someone as your reference you both get $25 in your account.

[Pizzaeh · Accepted solution]

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@Maggie13 wrote:

Walmart said my activation didn't go through and didn't give me my sim acrd

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Fleet footed @Maggie13, 

As @Lieux mentioned in the othe thread, if Public Mobile sent you a message, the SIM card is likely already in the phone.  

Did you port in a number from another carrier? 

Was it a Koodo prepaid line?

Have you logged into your self-serve account ?  It's different than this community forum account.

What does the Account Status say?

[Lieux]

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@Maggie13 wrote:

Walmart said my activation didn't go through and didn't give me my sim acrd

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You have another thread with the same problem.. it would be easier if you stay in only one thread

[chrisbasm]

@Maggie13  - I am guessing (hoping) that you did not pay for it...

[Pizzaeh]

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@Maggie13 wrote:

I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?

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What plan did you activate in-store?

Can you try making a call?

Did you port in a number from another carrier?

As @Lieux said, the SIM is probably in the phone if Public Mobile was able to send you a text message.

[Lieux]

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@Maggie13 wrote:

I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?

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If you received a text... perhaps the representative has already put your SIM card in your phone????

[ZfromVanC]

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@Maggie13 wrote:

I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?

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You can message a moderator for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Maggie13]

I was told at Walmart my account activation didn't go through but Public has messaged me it did. Walmart did not give me my SIM card what do I do?