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05-25-2023 11:07 PM
I haven't been able to make or receive calls all week. Learned this when someone was calling me for an interview and she said my number wasn't working... and I wasn't able to call her either. Anyone having this issue? My husband is on the same plan but his is working just fine.
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06-05-2023 02:17 PM
@plmmrkhdjh23 Something to consider in future: https://productioncommunity.publicmobile.ca/t5/Get-Support/100-SERVICE/m-p/183753#M33693
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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05-26-2023 12:23 AM
@plmmrkhdjh23 PM's ticket volume has been huge in the last 2 days due to the new My Account system.
I suggest you wait till tomorrow morning and message them again for update.
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05-26-2023 12:19 AM
Yes to all three.
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05-26-2023 12:19 AM
Yep, multiple times. Still active.
Can't call *611. Can't make any outgoing calls.
Put my SIM in my husband's phone and the prob is still persisting.
I already have two tickets existing with no response, do I need to make another?
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05-25-2023 11:21 PM - edited 05-25-2023 11:35 PM
@plmmrkhdjh23 have you tried rebooting your phone? Are you connecting to the Public Mobile network? Does texting work?
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05-25-2023 11:16 PM
did you login to My Account and confirm if account status is Active?
or call *611 and see what is the account status
did you try your PM sim card in your husband phone to confirm it is not a device issue?
Check them first. If it shows active, tested on another phone and still does not work, please open ticket with PM support and have them to investigate further
Then click "Contact Us", and click "My Account". Finally click "Click here to submit a ticket ↗ " and you can open the ticket