Upgraded phone and now not able to send text messages to other iphones

[ElleBee83]

Upgraded my moms phone to a new iPhone and now she's unable to send me texts (I also have an iPhone). Even when I try to send her a message (I'm on a different carrier) it shows as attempting to send an iMessage rather than a text. Sometimes she gets them sometimes not, but the real issues is she is unable to send me messages or reply. Any ideas???

[PAULRANG18]

Activate SMS after disabling Imessage. This should correct the issue.

[ElleBee83]

I think I found the solution:

•turn on iMessage

•under "you can receive iMessages to and reply from" select PHONE NUMBER ONLY

•turn on "send as SMS"

I turned off wifi and tested it. Seems to work now. Thanks all!!

[ElleBee83]

I tried turning off iMessage and then went to send myself a test message from her phone and a pop up came up saying unable to send without iMessage activated when I tried to hit the send button. 

[ElleBee83]

I think so too. Just not sure what the settings should be... 😩

[cellphoneuser1]

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@ElleBee83 wrote:

I should also mention that my mom is on the $10/month talk and text plan with NO DATA

Also she is able to send text messages to people who android phones only. 

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Turn of iMessage and enable SMS. iMessage needs internet.

[Lemony_Snicket]

There must be a setting on the phone to switch out of sending iMessage. Data needs to be enabled but the account does not need to have data.  

[ElleBee83]

I should also mention that my mom is on the $10/month talk and text plan with NO DATA

Also she is able to send text messages to people who android phones only.