Having problems again with MMS

[jobella3]

Hi,

Since yesterday, I have been having problems with messages coming from iPhones. It happened to me a while back, and I had to change APN settings. Have they changed again 😞

[Phil_Adelphus]

@jobella3  Your phone is an Android and it's just the message senders that are on iPhones?

[slusagm]

Confirm these are enabled: 

Settings >> Messages:
                   Send as SMS 
                   MMS 
And  Send and receive: Must display the Apple ID phone number and email address

[Handy1]

@jobella3  Ensure you have MMS enabled in phone settings . And reboot the phone to start see if that helps 

[hTideGnow]

hi @jobella3 

what iPhone you have? 

the APN usually follows the Carrier Profile, make sure you carrier profile is updated

or if you need to manually update it, follow this 

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

But basically, you just need to update one line

And forMMS, of course make sure you have the correct iMessage settings to allow send as Text and MMS

[BKNS27]

@jobella3 

Is Roaming enabled in your iPhone settings? I assume that Send as SMS and MMS Messaging are both also enabled.

If you have iOS 18, you can set it to RCS Messaging…enable it if you have the latest iOS update.