Update credit card number

[davispoon1]

Tried many times in last 2 days.

[Dunkman]

@davispoon1 

Unfortunately, a few customers are still having issues with updating credit card information.

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Chalupa_Batman]

Hello @davispoon1 

Sadly there have been issues updating credit card information. No matter how much we try different things, never seems to work. I would suggest reaching out to a customer service agent to help you fix this.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information. 

[Meow]

Try using app and grant location permission. Some report it works that way (sometimes). Did you try using clean browser on computer and/or incognito mode?