Unavailable Plan.

[Priority]

The $50 • 40GB Canada-US Plan shows that it's available for every single Province when viewing the primary Public Mobile Website, however when Activating it is not to be seen in the 'Shop Subscription Plan' Section of the Mobile App or Activation Portal, did anyone else notice this?

The $65 • 60GB Canada-US Plan is still an option just not the $50 • 40GB one.

Did the offer finally expire?

[Priority]

🤝🤝

[J_PM · Accepted solution]

@Priority  Thank you for the flag! The team is working on getting it back up in App. 

[Priority]

Hi @Chalupa_Batman, not a Legend yet! Just been very busy lately.

It's still missing as of today, but I'm assuming the issue is being promptly worked on and we will see it fixed by tomorrow when all the Plans are updated. 🤝

[Chalupa_Batman]

Hello @Priority Glad to see you're still alive and kicking.

The post previous to yours had the same issue. @swmrgrl was given an option that apparently she approved as the solution. Not sure if it will help you.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Canada-US-50-month-40GB-plan/td-p/1070141

[HALIMACS]

@Priority @hairbag1 

same for me – laptop/desktop all the way when it comes to account management.

Never failed me yet!

[hairbag1]

@Priority 

I just tried to select that $50 / 40GB using my laptop and seems to be available. If you're using the app...try the laptop.

added pic...

[JRod]

@Priority 

The plan is available still but for some reason fails to show up for some people on the plan page. 

Reach out to customer service and they’ll be able to put it on the account you are trying to activate.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[Priority]

@J_PM