03-18-2024 11:52 AM - edited 03-18-2024 12:14 PM
Bought USA, 180$, 3 month subscription. Lucky if I saw more than 1 bar on my phone. iphone7. Every call dropped out after max 5 mins. Google maps often wouldn’t work. Did I mention I was travelling?! Had serious credit card problem that took days to correct bz of phones constant dropouts. No way to complain bz all on line, I was travelling without internet and my phone didn’t work! I returned to Canada, subscription auto renewed. I didn’t realize this wd happen so submitted ticket to gain full refund and change plan to Canada plan on monthly cycle. PM changed plan but kept the 180$. They refuse to refund my money. So I’m stuck with PM till it’s spent! CURSE!!! They offer excellent plans to new customers so I can’t get any of those, they won’t give me my money so I can go to other provider and get a way better plan, so I’m stuck with PM till money is used. Then I’m gone and will “NEVER” use PM again.
Update. PM offered to refund remaining funds. I’m taking it then leaving PM. All this is a PITA!
03-18-2024 04:47 PM - edited 03-18-2024 04:48 PM
Unless you managed to find a 2G T-Mobile connection, voice calls shouldn't have worked at all (forget 5 minutes) because the iPhone 7 is not on Public Mobile's VoLTE whitelist.
https://www.publicmobile.ca/en/on/get-help/articles/volte
For text and data, as long as you had data roaming turned on (on your phone) and you were connected to either T-Mobile or AT&T, it should have worked. And make sure it's set to 4G/LTE and not 3G.
03-18-2024 12:41 PM
I understand. Thank you.
03-18-2024 12:13 PM
@Arbutus47 wrote:No idea what “volte” means. Yes, I enabled “roaming”.
In the US, they've retired all their 3G technology used for voice calls. For optimum talk-abilty in US with the PM add-on, you need a phone that's VOLTE enabled...your iPhone 7 is too old. So your calls drop to old school 2G and only work on T-Mobile network. If you wanna have talk in US again, you need to upgrade to a newer iPhone. iPhone 8 or better
PM isn't really all that bad...you just gotta pay attention to your plan requirements. It's no worser or better than any of the other 3rd tier providers.
03-18-2024 12:08 PM
I’m home in Canada now. Next time I travel I’ll buy a plan from the country I’m in. Atleast I’ll be able to stop into a store and complain to a real person.
03-18-2024 12:05 PM
Yes I enabled LTE aka volte.
03-18-2024 12:04 PM
@Arbutus47 wrote:No idea what “volte” means. Yes, I enabled “roaming”.
hi @Arbutus47
VoLTE is Voice over LTE. Generally, you need a newer phone to get better voice using this new technology
But you have been receiving calls, so, try the different network mode and check if the data will work better
03-18-2024 12:03 PM
No idea what “volte” means. Yes, I enabled “roaming”.
03-18-2024 12:02 PM
@Arbutus47 - Tell T-Mobile or AT&T about the service issue while roaming in the States.
03-18-2024 12:01 PM
I did exactly that. No better.
03-18-2024 12:00 PM
HI @Arbutus47
your voice calls are working but just dropped after a while, google map should work as it uses data
which provider you current connected to? Do not leave it in Automatic. Manually choose AT&T and T-Mobile and try them both , stay on the one that works better or change it and try again whenever the connection is bad again
03-18-2024 11:56 AM
your iPhone doesn't have volte enabled so the talk experience in US would be less than awful. Also, you need to make certain to enabled Roaming Data in cellphone settings to use the data in US.