@brynnhs - do you mean it appears in your Plan Details area on your Self Serve account? This is where is should be showing.
If it is showing, note this addon is for use whilst you are in the USA only.
Ensure, your Roaming option is turned on in the settings of your device. And you can also try manually selecting the network in your mobile connections area. Do you see AT&T Network or other ones listed?
@brynnhs Before you open ticket with PM support, please check 2 things
1. if you Add-on involves data, make sure Roaming Data is enabled
2. Change Network Selection from Automatic to manual, and manually try AT&T and T-Mobile. See which one works for you. PM roaming uses either network but one could be better than the other one. Do not rely on Automatic. Try both and see which one works
also, you see the add-on appears here, right:
For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20
when you visit U.S. then Purchase it,
sign in to Self-Serve, to review your account, if you found at Available Funds: $$
Try To Purchase Add-Ons Using Your Self-Serve Account
Follow these steps:
after purchase successful you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.
review of Add-ons visit Here link...
make sure enable roaming on,
Try manually selecting either of AT&T or T-Mobile, whichever works best for you,
for Re-Purchase Add-ons you need to wait 25 hours after the expiry first Purchase Add-ons or you need to Contact Customer Support Agent by CS_Agent, to them do it for you...