cancel
Showing results for 
Search instead for 
Did you mean: 

Activation problem

Johanghaz
Great Neighbour / Super Voisin

I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here. 

6 REPLIES 6


@Johanghaz wrote:

I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here. 


The first thing to try would be to insert the SIM card in another known compatible phone device.

 

Which device model do you have?  I'm asking this to determine if the phone is compatible.

 

After checkng the above, the most likely scenario is of there being an activation problem. In that type of case, only a Public Mobile customer support can assist. To contact them, please open the following link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

pkaraa
Deputy Mayor / Adjoint au Maire

Can you login into self serve account to check that the account is active. 

Normally it takes couple of hours to get it going. Reboot the phone and test again for any services.

 

If still a no-go then contact support agents by sending a direct msg to CS_Agent and they ll be able to help you.

 

guitarpickr
Good Citizen / Bon Citoyen

Hi Johanghaz, it sounds like the phone you may be using is not compatible with public mobile. You can check the compatibility issue at the sign up stage. If there is no compatibility issue then here's a link to get the help you need. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Good luck and welcome to public mobile.

 

 

esjliv
Mayor / Maire

@Johanghaz wrote:

I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here. 


@Johanghaz  - when you buy a SIM card it does not come activated.

 

See "How To Change Your SIM Card"

at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

 

 

EDIT: the above is assuming you just bought the SIM Card ( to swap out for a current one you had or lost...) and not a Public Mobile plan.

IF you activated this SIM card while at Walmart, were you successfully charged for the SIM card activation?

If so, then you should be able to now register for a Self Serve account and check details there. Register for an account here: https://selfserve.publicmobile.ca/self-registration/

 

Son73
Good Citizen / Bon Citoyen

Are you transferring from another mobile provider to PB? If yes, it takes some time because of the transferring process.