HI @SzaboArpad For quicker service, please use Chatbot to open ticket with PM.
click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.
only them will change and reset password for you,
Here’s How To Contact Customer Support Agent,
My email address got deleted for my account login before i could change it , now i cant reset my login and update my payment .
Please can you help me out
how did your email address get deleted for your account log in? Were you already in process of changing it with a Customer Support Agent?
EDIT striked out above - oH okay, sorry, disregard my first statement. Below still applies though if you are wanting to upate your payment method, just log in with the old email (unless of course your forgot your password...hence your subject line).
You need an email linked to your account to access it. UNLESS, you were in nonpay/suspended status for more than 90 days. In this case, your account and phone number and access to Self Serve is gone and closed.
If you are still a current customer, try using the old or new email to log in.
Then when you get in, navigate to the PAYMENT tab and see the bottom, left corner to update your credit card information.