US Roaming not working

[amauyeung]

Hi, I bought the US roaming bundle. Verified that I purchased it. It shows up when I log into My Account. My phone settings have also been turned on to data roaming. I purchased the bundle for a 2 day US travel. I'm passing through NY, CT and MA and have had to chase WiFi, been unable to text and make calls. I'll be returning to Toronto tomorrow and would like a full refund. This has been a great disappointment. Please advise.

[Samsialk]

it is selected , I mean it shows on the top right corner automatically 

[TMS]

select TMOBILE 🙂

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@Samsialk wrote:

I see Tmobile only , no At&T 

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[Samsialk]

I see Tmobile only , no At&T 

[Samsialk]

Yes I see At&T

Roaming is also on

I purchased the 10 days talk only $8 tho 

[Anonymous]

@Samsialk, is your phone able to see the local networks (AT&T)?  Do you have roaming data activated on your phone?  Hopefully the moderators will get back to you soon.

[Samsialk]

I have sent a message to moderator team yesterday, already in USA since Wednesday and havn't been able to use my roaming

This is very inconvinient 

[amauyeung]

Thanks for the information. I have PM the Moderator. Many thanks.

[srlawren · Accepted solution]

@amauyeung I'm not sure that you would get any, since the service did work when you made the required configuration change on your phone.  But if you wanted to ask about it, you could send an enquiry to the moderator team.  Please see below for more info on how to do that:

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

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[amauyeung]

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wrote:

@CS_Agent is there any way to have this information (that manual network selection may be required) sent out automatically to customers when they purchase a US-roaming add on?  (Either via email or text.) 

For many of us, service "just works" on automatic, and neither myself nor my PM-customer travel companion have ever had an issue in well over a half-dozen uses, but for some it seems to be required to get service.  I think it would help reduce frustration and disappointment if this tip was shared up-front.  I hope you will seriously consider this.

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I agree completely. Even having this placed as a note at the time of purchase so people have a few ideas on how to trouble shoot would have saved me a lot of hassle on this trip. I bought the bundle for a 2 day trip and was only able to use it for 1 days and 4 hours. What options are there for a partial refund?

[srlawren]

@CS_Agent is there any way to have this information (that manual network selection may be required) sent out automatically to customers when they purchase a US-roaming add on?  (Either via email or text.) 

For many of us, service "just works" on automatic, and neither myself nor my PM-customer travel companion have ever had an issue in well over a half-dozen uses, but for some it seems to be required to get service.  I think it would help reduce frustration and disappointment if this tip was shared up-front.  I hope you will seriously consider this.

[amauyeung]

Thank you.  This worked!

[ShawnC13]

@amauyeung, have you gone into your network settings and manually selected network.  You may need to select AT&T or T~Mobile

[Anonymous]

@amauyeung;  Sorry to hear of your roaming troubles.  The only way to ask for a refund (I don't know if it would be given) is to send a private message to the moderators team.

Click here to send them a private message.  Be sure to include your account number/phone number and account PIN.
You can find information regarding the moderators team by following this link.