02-04-2018 05:42 PM - edited 01-04-2022 03:27 PM
Hi, I bought the US roaming bundle. Verified that I purchased it. It shows up when I log into My Account. My phone settings have also been turned on to data roaming. I purchased the bundle for a 2 day US travel. I'm passing through NY, CT and MA and have had to chase WiFi, been unable to text and make calls. I'll be returning to Toronto tomorrow and would like a full refund. This has been a great disappointment. Please advise.
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08-18-2018 04:06 PM
it is selected , I mean it shows on the top right corner automatically
08-18-2018 04:00 PM
08-18-2018 03:57 PM
I see Tmobile only , no At&T
08-18-2018 03:46 PM
Yes I see At&T
Roaming is also on
I purchased the 10 days talk only $8 tho
08-18-2018 02:37 PM
@Samsialk, is your phone able to see the local networks (AT&T)? Do you have roaming data activated on your phone? Hopefully the moderators will get back to you soon.
08-18-2018 02:33 PM
I have sent a message to moderator team yesterday, already in USA since Wednesday and havn't been able to use my roaming
This is very inconvinient
02-07-2018 02:22 PM
Thanks for the information. I have PM the Moderator. Many thanks.
02-05-2018 10:01 PM
@amauyeung I'm not sure that you would get any, since the service did work when you made the required configuration change on your phone. But if you wanted to ask about it, you could send an enquiry to the moderator team. Please see below for more info on how to do that:
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02-05-2018 09:59 PM
wrote:@CS_Agent is there any way to have this information (that manual network selection may be required) sent out automatically to customers when they purchase a US-roaming add on? (Either via email or text.)
For many of us, service "just works" on automatic, and neither myself nor my PM-customer travel companion have ever had an issue in well over a half-dozen uses, but for some it seems to be required to get service. I think it would help reduce frustration and disappointment if this tip was shared up-front. I hope you will seriously consider this.
I agree completely. Even having this placed as a note at the time of purchase so people have a few ideas on how to trouble shoot would have saved me a lot of hassle on this trip. I bought the bundle for a 2 day trip and was only able to use it for 1 days and 4 hours. What options are there for a partial refund?
02-05-2018 12:23 PM
@CS_Agent is there any way to have this information (that manual network selection may be required) sent out automatically to customers when they purchase a US-roaming add on? (Either via email or text.)
For many of us, service "just works" on automatic, and neither myself nor my PM-customer travel companion have ever had an issue in well over a half-dozen uses, but for some it seems to be required to get service. I think it would help reduce frustration and disappointment if this tip was shared up-front. I hope you will seriously consider this.
02-05-2018 12:48 AM
Thank you. This worked!
02-04-2018 05:47 PM
@amauyeung, have you gone into your network settings and manually selected network. You may need to select AT&T or T~Mobile
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
02-04-2018 05:46 PM
@amauyeung; Sorry to hear of your roaming troubles. The only way to ask for a refund (I don't know if it would be given) is to send a private message to the moderators team.
Click here to send them a private message. Be sure to include your account number/phone number and account PIN.
You can find information regarding the moderators team by following this link.