US Roaming Talk/Text and Data

[Carolyn65]

Hi,

I want to help my parents add-on a package while they travel home from the US. It looks like the most data I can add is 250 MB. I doubt that will be enough data for them to use their google maps all the way home from Florida to southern Ontario. Can They purchase more data than that? If so, how would I go about doing that for them?

Thanks.

[Nezgar]

@Mike0461 if you don't turn off mobile data on the phone, you must enable the "use Wi-Fi only" option within the settings of Google Maps, otherwise it will still use mobile data.

[Mike0461]

To limit data when using google map just download maps offline before your trip using any free Wifi access point. In this situation, 250MB should be enough considering that the map refresh with your actual location will consume 0 Byte of data.

[Nezgar]

@Carolyn65wrote:

Do you have any idea if that is enough to use google maps from Florida to Ontario?

Google Maps allows you to choose areas to download for offline use. If their phone has enough free storage space and they have Wi-Fi prior to departure, they can download all of the areas along their route and still have full turn-by-turn directions. Mobile data can then be turned off to conserve it for most of the drive. Some search results and traffic data will not be available while offline, but can be turned back on as needed.

[Carolyn65]

@gblackma Thank you for your help. I've sent this message on to my mom. I don't yet know if it will work or not. I'll keep you posted when/if I find out tomorrow morning. 

[gblackma]

@Carolyn65 please ask your mother to manually select AT&T as her provider, put her phone in aeroplane mode for 5 minutes, take it off and restart. What's the make and model of your mother's phone? If it's an iPhone, she has to enable sms, mms and group messaging to send texts not using I message over WiFi.

That all I have.

[Carolyn65]

We took the most recent advice and the texting is still not working. She can call, but not text. It's already been paid for so it should be working. I don't know what to do.

[Carolyn65]

Thank you. I'll try that and let you know if it worked.

[gblackma]

@Carolyn65 Is all texts or just mms texts? Tell your mom to enable data and roaming and restart her phone.

[Carolyn65]

Hi Again,

Earlier today I bought an add-on package for my parents as they will be travelling from Florida to Ontario. I ended up doing this through a PM phone number. My mom is now able to call me from Florida, but her texting is not working. We did check to make sure that payment was made through her visa. What can we do to get the texting to work?

Thanks and thanks to everyone for all the help earlier today.

[Anonymous]

 @Carolyn65 

Try not to under-estimate older folks. They've been around the sun a few times. If they've figured out how to use mapping and directions then they're doing fine.

Remember too that these mapping services let one download data for offline use.

I'm also not sure they need to really rely on mapping as I'm assuming they've been there and back many times. I'm sure they know the way.

[Carolyn65]

I am clear now how to add-on a US package with Data, but I can't find my mom's phone. Only my dad's is listed and they want it on her phone. They only have one email address and signed up for Public Mobile at the same time. I am working on this for them as it is too difficult for them as they are 80 years old. 

[Dunkman]

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@Carolyn65 wrote:

To be clear, it's my dad's phone number on the account so my mom's phone number is not there. They only have one email address together and her phone information is not there. It's her phone that I want to add the add-ons. 

Can I talk to someone? The robot is not very helpful.

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@Carolyn65 

Nobody to talk to directly.  No call centre with Public mobile.  Just send private message to moderator as described above. 

[Dunkman]

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@Carolyn65 wrote:

I can't find the question mark to contact the moderator

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@Carolyn65 

PM changed the website a bit.  Usually on the right lower corner of website.  Might need to go to the general community website.  

You could also directly message moderator:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Carolyn65]

To be clear, it's my dad's phone number on the account so my mom's phone number is not there. They only have one email address together and her phone information is not there. It's her phone that I want to add the add-ons. 

Can I talk to someone? The robot is not very helpful.

[Triguy]

@Carolyn65 You can submit a ticket. If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon:  https://www.publicmobile.ca/en/bc/get-help    ->Click on Chat with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!" 

[gblackma]

@Carolyn65 Use this link to contact them directly  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the envelope top right of your screen.  The mods answer will show up there. 

[Carolyn65]

I can't find the question mark to contact the moderator

[gblackma]

@Carolyn65 The easiest  way to tell whose account it is would be the name on the profile.  

[Dunkman]

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@Carolyn65 wrote:

One more question. My parents have the same email address and I don't know if I'm looking at my dad's account only or if both of their phones are under the same account. Where do I see which phone the account I'm looking at is for?

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Check under Plans and Add-on tab.  It should show your plan details including phone number.  

Need to have a separate email for each account.  You may need to contact moderator to get access to 2nd account.  

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

[Triguy]

After you log into the self serve account then click on the plans and add-on tab.  The phone# is on the top left hand corner.

[Dunkman · Accepted solution]

@Carolyn65 

You should be able to add 1 GB data add on to the $20 talk/text/data add on to make it total of 1.25 GB data total.  That should be enough.  You could keep track and top up as needed.  

[Carolyn65]

One more question. My parents have the same email address and I don't know if I'm looking at my dad's account only or if both of their phones are under the same account. Where do I see which phone the account I'm looking at is for?

[Carolyn65]

Thank you. I guess I was already in the right place and the most data I can add is 500 MB. Do you have any idea if that is enough to use google maps from Florida too Ontario? And if I also buy the $20 Talk/Text/Data plan, that should actually give them 750 MB, correct?

[Triguy]

There is a 1GB data only add-on.  Purchasing add-ons are a two step process.

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

If they are there for an extended period then you may want to consider using mintmobility.com.

For 10 Days

U.S. Talk, Text and 250 MB Data bundle: $20
U.S. Talk and Text Bundle: $15
U.S. Talk Only: $8
U.S. Text Only: $8
U.S. Data Only: 250MB for $10, 500MB for $15, 1GB for $20

[gblackma]

@Carolyn65 you can also purchase date only us roaming add ons. See bold below. These are all the US add ons available. It's a 2 step process accounts and purchase add on. See article on how to do it here from your self service account https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-using-your-self-serve-account

And from 611 on your phone. See article https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-611

Please note US 10 day roaming  add ons start immediately when added.

US Roaming6

For 10 Days

U.S. Talk, Text and Data Bundle

Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.

$20

U.S. Talk and Text Bundle

Unlimited Talk and International Text for just $15 for 10 days.

$15

U.S. Talk Only

Unlimited Talk for just $8 for 10 days.

$8

U.S. Text Only

Unlimited International Text for just $8 for 10 days.

$8

U.S. Data Only

250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.