01-16-2024 02:46 PM
01-16-2024 03:11 PM
Here are some more troubleshooting tips:
https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting
01-16-2024 02:52 PM
@Zhenya1245 Have you checked that you have data roaming turned on in settings, and are connecting to AT&T or T-Mobile on 4G/LTE (don't use 5G). Do voice and texts work?
01-16-2024 02:52 PM
@Zhenya1245 Make sure you have data roaming turned on in phone settings . And out phone to 4G/LTE and connect to T mobile or AT&T . If still issue with voice try phone to 2G and only connect to T mobile . But this direct link to support will work should you need to get ahold of them
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-16-2024 02:52 PM
Make sure your connected to either T-Mobile or AT&T then try scaling down to 4G or 2G if that’s works.
If not then you can submit a ticket to a Public Mobile CS agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437