Community

Henry123 · ‎01-02-2023

I purchased the add-on, the payment was received by Public Mobile, but it is not working.

softech · ‎01-02-2023

@Henry123 if you are rebuyng the exact same raomin addon you need to wait full 24 hours after the first set expired, or it won't work.

Maybe open ticket with PM support to confirm the purchsse went through successfully or PM can sort it out if there was issue

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Henry123 · ‎01-02-2023

I am not sure but I don't think I waited 24hours. Should I have??

softech · ‎01-02-2023

@Henry123 did you wait 24 hours after the first 10 days expired before re-buy??

Henry123 · ‎01-02-2023

Sorry, problem still not solved

hairbag1 · ‎01-02-2023

@Henry123 wrote:
T mobile showing when I go to network. How do I manually select T mobile?

As long as T-Mobile is showing, you're good.

hairbag1 · ‎01-02-2023

for our reference...when did original add-on expire please ?

Henry123 · ‎01-02-2023

T mobile showing when I go to network. How do I manually select T mobile?

Henry123 · ‎01-02-2023

Montreal, in States now, just talk and text. Second 10 day plan, the firsr worked ok

Henry123 · ‎01-02-2023

Previous one already expired

Meow · ‎01-02-2023

According to Public Mobile:

PM will have T-mobile 2G network for US roaming.

Voice and SMS text will still work.

Data will work on LTE, but will switch over to 2G to make a call.

However, the quality of service will vary depending on the different coverage areas when roaming in the USA.

dust2dust · ‎01-02-2023

Is this a re-buy? Did a previous one recently expire?

softech · ‎01-02-2023

which they roaming add-on you got? Talk? Data?

which city and province you are at??

try reboot the phone once and manually select TMobile.

hairbag1 · ‎01-02-2023

Make sure to manually select T-Mobile only.

U.S. Talk and Text add-on not working