Text from #5474

[Jen06]

I got a text from number 5474 offering deals and I said yes to one of them but my subscription didn't change. I was in the time limits and have screenshots to prove. Is there a way to get my subscription corrected or was it a scam?

[softech · Accepted solution]

@Jen06 

If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there     

[Jen06]

Thanks for the help but it didn’t work. I was charged the regular amount instead of the new plan yesterday, and when I tried to write a ticket like you instructed me it gave me a 404 error. I will try again tonight but I wished I could talk to somebody like in the good ol’ days. I hate AI 😒

[hTideGnow]

HI @Yummy 

I have been getting text from 5474

and yes, 5474 is a valid PM shortcode

[Yummy]

This is not a number I usually get SMS form PM...?

[softech]

@Jen06 

maybe it was just browser cache problem and it wasn't showing the correct plan.  Please login My Account again using browser with incognito mode

But if you still still the old plan, then you will have to check with PM CS agent, and show them the screenshot.  

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code")
     then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there