My account was not inactive as this is my only phone plan. i called *611 and it said my payment is due for july 8 which means my june 8 has been paid confirming my account is active. it wouldn’t let me sign in even though all information was correct so i changed my password and this is the result. i cannot change plans and when they ask for my sim number they say it’s invalid. i’ve tried contacting this company several times but no proper information was provided to me and they don’t have an actual person to talk to to solve this easy issue. someone please help
