Telecom companies waive mobile data limits in aftermath of Quebec ice storm

[yulai]

What about Public Mobile? Are there any considerations for customers in Quebec who are affected by the ongoing power outage? It’s going on Day 4 now. 

[Dunkman]

@yulai 

Looks like that Public mobile will not have any formal program or announcement. 

However, if you are still having issues with outage, you can contact customer service agent, who should be able to offer something to help.  YMMV. 

[popping]

@yulai 

The Gazette article is describing postpaid plan. Providers can adjust the next month statement for the data usage during the ice storm.

PM is a prepaid service provide.  The customer of a prepaid plan needs to pay first for the data add-on.  Then, ask for reimburse the data add-ons purchased during the ice storm.  It is reasonable to assume that PM will  reimburse the data add-on since Telus is mentioned in the Gazette.  YMMV I am not speaking for PM YMMV

[BKNS27]

@yulai 

Who knows, no announcement made by PM yet.

Only top tier and mid tier are waiving data.

The big 3 lower tier Lucky, Chatr or Public haven’t offer anything yet.

[XionBunny]

You'll probably never see anything like that here, this is the "pump your own gas" type of self-serve company, not your traditional service provider in that respect, so nothing is ever on par with the parent brands usually.

[Yummy]

Being no frills company I doubt PM will waive anything for its customers.

[Dunkman]

@yulai 

Nothing really happens over the weekend from Public mobile.  PM management and team are off.  

Maybe wait until tomorrow or early this week if there is going to a PM response.

Last time, with another weather even in the Maritimes, Public mobile did offer a free data add on. Hard to say whether there will be another offer this time though.  

[softech]

@yulai   at the moment, there is no news from PM  😞

Last time with Hurricane Fiona , PM joined the free data for affected customers really late.  Let hope PM will do the same later as well.  

[yulai]

It would be better if Public Mobile would post an announcement for all to see? This is what’s in the article from the Montreal Gazette:

“Bell Canada, Rogers, Telus and Videotron said they’re waiving so-called data overage fees following Wednesday’s ice storm. All four said the measure will apply automatically during the current billing cycle and that users don’t need to contact customer service. Videotron specified the suspension of data limits applies to wired internet customers who have lost access, but also have a mobile plan with the company.

Rogers and Bell Canada both said the measure will run until April 16, while Telus said its decision will apply until April 30 and extend to customers of its low-cost Koodo unit as well the main brand.”

The article says users don’t need to contact customer service if it’s automatically applied but the article also specifically mentions Koodo but not Public Mobile. 

[LitlLdy · Accepted solution]

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@yulai wrote:

What about Public Mobile? Are there any considerations for customers in Quebec who are affected by the ongoing power outage? It’s going on Day 4 now. 

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@yulai , I haven’t seen anything on here yet as far as any announcements posted that Public Mobile is doing that! You can certainly create a support ticket & ask Customer Support about it. It would be a very kind gesture if they will. 

To contact a Customer Support Agent, there are 2 methods:

• Get help with your service or account by starting a conversation with the virtual assistant, SIMon. It can help you submit a ticket to the Customer Support Agents. Click here to get started and type Customer Support Agent, then select Contact Us, then select the topic that matches your request.

• Alternatively, you can send a private message to Customer Support Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.