I Cannot Log Into My Account

[Curtis5]

I cannot log into my account associated with phone number.  I have reset my password multiple times using a code sent to my mobile phone number above.  I would like to change my form of payment as my Credit Card has changed.  

[hTideGnow · Accepted solution]

@Curtis5 

NO worry, your number just got suspended, not deactivated.  So, you can still change credit card and resume service

Please use Incognito/Private/Secret mode to login as advised

If you cannot login still , submit a ticket with CS agent

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@Curtis5    First go to the down arrow top right of your post and select edit and then delete the tel. # from it as you are posting on an open public forum for all to view.

Have you tried logging into your account using private/incognito mode or another browser.  That is required as the site has a terrible caching problem.

edit:  BTW, your other option is to purchase a voucher from SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on your phone which gives you more time to sort out account access to change the payment card.