10-25-2023 12:25 PM - last edited on 10-26-2023 09:20 AM by Dunkman
Just back from Europe where we used an eSIM from Airalo for travel. We have used before and had no problems, but this time even though we turned off the eSIM and turned the PM back on, our phones continued to think we were out of the country. Tried turning the phone off and back on and I did a few other things, and somehow mine is working again. Except for my personal hotspot. That says I need to contact PM to set up hotspot, although I had it before. But…my husband’s phone I can’t get to change, even though the settings look all the same to me. So, two questions….
1. How do I get back my personal hotspot?
2. How to fix my hubby’s phone so it knows he’s back in Canada.
10-26-2023 10:12 AM
All updated
10-26-2023 10:11 AM
Thanks, it is all working now. Just my personal hot spot is not working.
10-25-2023 01:32 PM
Does this place do anything differently than the other reset? (I'm not an Apple guy)
Settings > Cellular > Cellular Data Network > Reset Settings
So what all is working on your phone? Calls in and out? Real sms texts in and out? Browsing web sites not on wifi.
10-25-2023 01:27 PM
SIM cards. Esims were just for travel
10-25-2023 01:26 PM
No. Still telling me to contact PM to set up
10-25-2023 01:13 PM
Ok that's problem #2. Any progress on problem #1?
10-25-2023 01:12 PM
R3settin network settings didn’t help my hotspot issue
10-25-2023 01:07 PM
Oh, man. Thanks everyone. Just figured out that his account was suspended as his credit card was cancelled 😞. Should be fine now
10-25-2023 12:53 PM
Reset the Network setting on both iPhones but you need to re-enter all the password if you have home internet.
10-25-2023 12:49 PM
That didn’t work. At the top of his phone it says Public Mobile LTE and there are no bars. When I try to make a call, it says Public Mobile here. Your call cannot be completed as dialled. Check the number and try again. My phone has Public Mobile moving across the top and shows bars, but doesn’t say LTE
10-25-2023 12:45 PM
Check settings, general, about for any updates.
10-25-2023 12:39 PM
The hotspot issue one is iPhone 11 and the eSIM issue one is the newer SE
10-25-2023 12:36 PM
Are both phones using esim or sim cards? Don't remove the esims.
10-25-2023 12:34 PM - edited 10-25-2023 12:38 PM
10-25-2023 12:31 PM
10-25-2023 12:28 PM
Make and model of both phones?