05-16-2023 06:28 PM
I've been using the $15/month 3G plan for two years. I thought i'd switch to the $40/month 4G plan to see how it runs, and the internet is about 10 times slower. If I run speedtest I only get 2mbps download.
For those using 4G, what kind of download speed do you get when running speedtest? Because for me the internet is basically unusable where I was actually happier with the much cheaper 3G service plan.
05-16-2023 08:21 PM
It will get better...much better 😁
05-16-2023 07:51 PM
05-16-2023 07:44 PM - edited 05-16-2023 07:48 PM
05-16-2023 06:53 PM
My phone is Samsung Galaxy A53 5G which is a 2022 model so very new.
Under Access Point Names there are two options:
Mobile Internet
sp.mb.com
Tethered Mobile Internet
isp.mb.com
It's selected the first. I don't see an options to update APS but I can add a new APS manually.
05-16-2023 06:51 PM
@JeffB155 because of the plan change today, the new speed actuallly won't take in effect until 48 hours after the plan change, so 2 more days to wait 😞
Please follow the troubleshooting steps I mentioned above 2 days later .. if the speed is still not good
05-16-2023 06:48 PM
I requested the plan change about 10 days ago and it just went into effect today because the billing cycle starts on the 16th for me.
Also when I go to mobile networks these are my choices:
5G/LTE/WCDMA/GSM
LTE/WCDMA/GSM <---- it auto-chose this one
WCDMA/GSM
WCDMA only
GSM only
And this is using the speedtest app:
05-16-2023 06:43 PM
HI @JeffB155
usually you should not have the speed downgrade like this
what kind of phone you have?
if you have an iPhone, update the Carrier profile, or update APN if yours is an Android
And try your sim in another phone, in another area
05-16-2023 06:35 PM
how long you have requested to change the plan? Please note that it takes 48 hours for the new speed to come. So, if it has not be 48 hours yet, you are still set on the 3G speed
Also, test the speed using some app at different location and make sure it is not a local network problem. You can download the speed test app from https://www.speedtest.net/apps
Another thing, make sure your preferred network is set to 4G or LTE and NOT 5G. Setting it to 5G will in fact make it worse
And you might also want to try "Reset All Networks" first. But please note it will delete saved Wifi connections as well, you just need to re-join them after