04-13-2023 07:24 PM
I have to change my expired credit car for payment, but I keep getting:
Oops! Something went wrong, please try again later.
But it's been 2 days now and my service has stopped. Any clue what to do?
Solved! Go to Solution.
05-16-2023 08:35 PM
Payments: - under *Pre-authorized payments are Enabled*
click Manage Payment Method - click *Update Card Information* - (update your payment information) -
(enable or disable *Pre-Authorized Payments*) - *Save Payment Information* click *save* again
Hope this helps
04-21-2023 07:34 AM
Hello,
I had to submit a ticket in the end, but I got an answer pretty quickly and the problem was resolved after the technicien reseted my payment method.
Thank you
04-13-2023 11:55 PM - edited 04-14-2023 12:29 PM
Same problem here, thankfully I have $ balance in account for just one more month's recharge before I need to replace a de-activated card with a valid card. Wrote to support sometime ago, will let you know once I hear from them.
Edit: It is my mistake this time, I had the new credit-card locked, hence the error.
04-13-2023 08:19 PM - edited 04-13-2023 08:23 PM
HI @JSDuperval
Yes, Instant top up is good and easy (but with a small fees like $1)
Get instant top up at Canadian Tire Gas, Esso, Gateway Newstands, and MacEwen locations.
04-13-2023 08:16 PM
Or also choose to go to Mobil Gas and use their real time payment method. Then indeed deal with getting the card entered while you have service.
04-13-2023 08:05 PM - edited 04-13-2023 08:07 PM
you can go to Shell Gas and get payment vouchers, then dial 611 to add them to your account.
Then, deal with credit card issue via CSA's.
ed...
clearer wording
04-13-2023 07:52 PM
Thanks hairbag1, I had the problem on my laptop. Just tried incognito mode and still had the same problem.
I will produce a ticket as proposed by hTideGnow
04-13-2023 07:42 PM
HI @JSDuperval try what @hairbag1 suggested first (using Incognito mode)
if still does not help, please submit a ticket with CS agent and ask them to update it for you
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-13-2023 07:26 PM
EZPZ..
use a laptop but first click incognito mode...then log in to your account..this should help.