Sos

[Patannw]

Put in sim and getting sos

[CSA_PM]

Hi there, I’ve looked into it and see that the issue was already handled by another agent. Let me know if any further help is needed

[Chalupa_Batman]

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@Patannw wrote:

Put in sim and getting sos

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Hello @Patannw 

Could you please share some more information with is. Are you a long time subscriber and this just happened? Are you just starting with Public Mobile. More details the better for us as a community to assist you.

[hTideGnow]

hi @Patannw 

are you new subscriber?  you will need PM support agent to check your account.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Patannw]

Rebooting doesn't work. 

[hairbag1]

@Patannw 

is this a new cellphone or did you get it used from somewhere ?

[ORNGNBLK]

@Patannw  are you a new subscriber? did you reply YES to the message confirming the port form your old carrier?

Try rebooting your phone and let us know what happens please