can't change or cancel my upcoming subscription on renewal

[Nat80]

tried to cancel, or change my upcoming subscription on renewal date  both online and mobile app.  Both were unsuccessful.  Online response never comes back, session timeout. Mobile app came back with error, or asked to update payment method. 

It's frustrating with no customer service.

[hTideGnow]

hi @Nat80 

if you still cannot cancel it yourself, ask PM support agent to help

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Meow]

Use computer, clear cache, use incognito mode.

Turn Subscribed off. If it is a day or two before renewal it 'might' renew...

[hairbag1]

@Nat80 

To use laptop, ...clear cache files and log in using incognito mode. Also, try a diff web browser...I've been able to update my account using Firefox. See if any of those sugg's help.