Someone stole my iPhone 12

[mcdale83]

Hi, I got a new phone so I was selling my iPhone 12 on FB marketplace. I reset the phone before sale like anyone would. I met the guy and he grabbed the phone from me, shoved me and took off with it. Because I reset it isn't in find my anymore so I can't report it. I have the IMEI number as it still shows in the settings of my new iPhone. Is there anyway to blacklist the device so the thief can't use it?

[Camille16]

to make sure if the IMEI showing is the one from your new phone or from the one that has been stolen, check the IMEI after removing all SIM catds, you should then see only the IMEI from your current phone. 

[darlicious]

@mcdale83 

You can blacklist your stolen phone with pm. It would be better if you have not already put your sim card in your new phone as this updates the IMEI that the sim card detects however pm should have a record of your stolen phone's IMEI. It takes up to 72 hours for the IMEI to be updated to the blacklist.

You will also need to file a police report. This can be done online. You can update the police report with any additional info such as original receipts and the description and contact info you have on the thief. File the report asap as you will need the file # to get the device blacklisted.

[gpixel]

@HALIMACS 

yes there are malicious people out there. it's very unlikely that some random person would know an IMEI number so yes that is the way to block a cellphone

[HALIMACS]

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@gpixel wrote:

@HALIMACS 

using the IMEI is how providers blacklist phones...

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@gpixel 

Yes, that's how PROVIDERS blacklist devices.

But are you suggesting that anyone (just by knowing someone else's IMEI), can get their device blacklisted?

I highly doubt that would be easy.

Does anyone know if it is?

[gpixel]

@mcdale83 

if you bought the iPhone 12 new then use your receipt and report it stolen. contact customer support and ask them to blacklist the phone for you

@HALIMACS 

using the IMEI is how providers blacklist phones...

[HALIMACS]

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@mcdale83 wrote:

Hi, I got a new phone so I was selling my iPhone 12 on FB marketplace. I reset the phone before sale like anyone would. I met the guy and he grabbed the phone from me, shoved me and took off with it. Because I reset it isn't in find my anymore so I can't report it. I have the IMEI number as it still shows in the settings of my new iPhone. Is there anyway to blacklist the device so the thief can't use it?

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Sadly, @mcdale83 ,  you wouldn't be able to blacklist the device.   

If one could do that with just having the IMEI#, can you imagine what some vengeful people would do?   Would be total chaos...

STILL, definitely follow advice to file police report, however given the circumstances this conniving thief may have gotten away with this.

[softech]

@mcdale83 you properly need to report to the police first.   once you have the police report,  I think either PM support or Apple Support would be able to assist

[mpcdesign]

@mcdale83 , dang that totally sucks! One of many reasons why I when I sell or buy things, I meet outside the police station or on the streets in front as there are cameras!

If you live in the lower mainland (Vancouver and surrounding areas), I be more than happy to give you a free SIM card.

[Camille16]

report it as stolen nevertheless, and you might want to change your sim card ... but make sure the IMEI you report as stolen is the one from your old phone 😉 

[Anonymous]

@mcdale83 

you will need to get a New SIM card is better for you and fast way

from any Retail store or gas station near you and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link 

to open our store locator and find the closest retailer to you.

or 

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.

after getting new SIM card here How To Change Your SIM Card

please follow the below steps:

1. Log into your My Account
2. Go to Plan and Add-Ons > Change SIM Card
3. Enter your new SIM card number
4. Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, please select the email option.
5. Check your email or phone for your security code, and input the code into the page
6. Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket here link,.

1. Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

[dabr]

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@mcdale83 wrote:

Hi, I got a new phone so I was selling my iPhone 12 on FB marketplace. I reset the phone before sale like anyone would. I met the guy and he grabbed the phone from me, shoved me and took off with it. Because I reset it isn't in find my anymore so I can't report it. I have the IMEI number as it still shows in the settings of my new iPhone. Is there anyway to blacklist the device so the thief can't use it?

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@mcdale83   Did you make a police report?  Also if you have an IPhone account, is there some place there that would allow you to register it as stolen.  Sorry, not really sure about the process involved in reporting it.

[Anonymous]

@mcdale83 

Lost or Stolen Phone (publicmobile.ca)

If your iPhone lost or stolen - Apple Support (CA)

[Triguy]

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