Update my email address

[DwaineOD]

Having trouble signing in. to do this

[Anonymous]

 @DwaineOD : You can still log in using a defunct address. It's just a login. But no, emails from here for your account (and maybe community) would disappear into the ether.

[softech]

>The old email address I created my with does not exist anymore

@DwaineOD if you meant the email address you used to create self serve My Account not exist anymore,  then you will have to open a ticket with PM support to have them change for you.   

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Forgot Log In Information", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[dabr]

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@DwaineOD wrote:

Sorry, only have one email address & I'm entering it correctly

The old email address I created my with does not exist anymore. 

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@DwaineOD   Then use the links I provided to contact customer support as they're the only ones who can change the email on account for you.  Good luck.

[HALIMACS]

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@DwaineOD wrote:

Having trouble signing in. to do this

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The only way to update your self-serve e-mail address is by contacting a CSA.  Do that here 

You may also want to update your Community e-mail address afterwards by tapping your 'paper airplane' avatar upper right, go down to My Settings, then amend the e-mail address there too.   

This assures both services are appropriately connected for reward or other account maintenance purposes.

[DwaineOD]

Sorry, only have one email address & I'm entering it correctly

The old email address I created my with does not exist anymore. 

[Anonymous]

@DwaineOD 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them can change your email,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[dabr · Accepted solution]

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@DwaineOD wrote:

Having trouble signing in. to do this

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@DwaineOD   If you have more than one email, then try all of them and make sure there's no typos involved. 

Otherwise since the email is your login username for the self serve account, it can only be changed by asking customer support.  Click the chatbot bubble bottom right of the screen to get assistance if that's the case.

Edit; here's couple of links to customer support:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437