Sim issues

[Brr5000k]

My sim isn’t activating , my phones compatible so what’s the problem ? 

[hairbag1]

@Brr5000k 

if the eSim was deleted, you'll need to purchase another. This time, get Customer Support to assist with the activation of the new account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Brr5000k]

 the eSIM was already installed and then deleted,how do I get a new eSIM will be required

[Brr5000k]

Where do I get all that info to enter it manually though 

[sigdog]

I had a similar issue on my Android phone. I went into settings and manually entered my SIM card number and manually chose my network. After that, everything worked flawlessly. Hope this helps.

[hairbag1]

@Brr5000k 

https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-not-activating/td-p/1135213

[Brr5000k]

Yes I used the app

[Brr5000k]

E sim yes but idk what’s wrong it’s not activating the sim and now I can’t even login the app. So if I delete the e sim and try to reactivate it will that work or?

[hTideGnow]

Hi @Brr5000k 

ESIm or physical??

If ESIM, at the sim manager screen, see if the PM sim is there , enable it 

[hairbag1]

@Brr5000k 

did you use the PM app to activate ? It's required now.